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Terms & Conditions

About Us
This Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Robie Robes
Folly Farm Cottage
St Ives
Cornwall
TR26 3AE

Phone: 01736 793719
Email: info@robierobes.com

My VAT Registration Number

Making A Purchase
Making a purchase could not be easier. Just browse our selection and add any items that you wish to buy into the PayPal shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

Cheque checks  Please make cheques payable to Robie Robes.  Please write your cheque guarantee card number, guaranteed amount and expiry date on the back of your cheque.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Stock permitting, orders are usually despatched within 24 hours, to arrive with UK customers within five working days. In the event that an item is temporarily out of stock, we will notify you of any delay and despatch it as soon as it arrives. All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays.  Please note that the Robie Robes Company cannot be held liable for any local import duties and taxes imposed.  Every care has been taken to ensure that the descriptions and specifications are correct at time of going to press. However, while the colour reproduction is a close representation, a slight variation in the atual goods may occur. This is in addition to your statutory rights.

Delivery Schedule

Standard delivery £4.95
(allow 5 working days for delivery)

Express 2 day delivery £7.95 
This guarantees delivery of order within two working days.

Next day delivery £10.00 
This guarantees delivery of your order the next day providing the order is received before 12 noon.

Overseas and non mainland UK postage is charged at cost.

For all BFPO addresses we charge standard UK delivery.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security
This web site uses PayPal and PROTX secure servers to manage transactions.
The security of your information, transactions, and money is the core of the PayPal business and their top priority.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, the PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Guarantee
We want you to be absoulately happy with your Robie.  Therefore, please remember that any order can be returned at any time within 3 months of receipt for a full refund or exchange.  All we ask is that you return it to us unused and in its original packaging.  Unfortunately we cannot accept items for a refund or exchanged if they have been damaged in the wash.

Reaching Us
If you need to reach us, please use the contact details listed at the bottom of this page.

Privacy Policy
My Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the product to us. We will only refund the costs of postage where the item returned is faulty.  To return any product to us, please complete the reverse side of the invoice (which comes with your order) and clearly mark wether you would like a refund or exchange. Pack the item in a parcel, attach the invoice and send it back to Robie Robes, Folly Farm Cottage, St Ives, Cornwall, TR26 3AE.  When sending items you are strongly recommended to obtain proof of posting.  We cannot accept responsibility for parcels lost in transit.  Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm